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'Tis a rare thing these days to find a customer service staff member who truly loves what they do - and that is serve.
Nestled in a small shopping strip in the suburbs of Wagga Wagga is a little post office.
Yesterday I dragged myself out of the house to do one of the chores that I'm really not fond of - grocery shopping.
Finding new staff is time consuming and expensive - so how do you find great customer service staff?
Due to popular demand - we're giving Wagga business owners and managers another chance to attend our Five Star Customer Service Workshop!
Think about how your staff handle enquiries from customers – are they just answering the questions or are they engaging customers in conversation that potentially leads to a sales relationship?
You can have the best quality or cheapest prices, but poor customer service could be losing you money.
How much does a smile and a friendly disposition cost? Nothing!!! How much will a smile and friendly disposition gain you?
We’ve all experienced good, bad or indifferent customer service – but what have you ever done about it?