At Serve You Right we are on a mission – to reward exceptional customer service and help businesses attract and maintain customers for life
Sales and services are no longer just transactions, they are a sensory and emotional journey.
Customers are more savvy and demanding and expectations are higher than ever before. They want to be welcomed, pampered, delighted and above all genuinely valued.
Serve You Right are customer experience specialists – we assess your business from the customer’s perspective and provide advice and training to help your customer service be truly exceptional.
Here are some points about your business you should take into consideration:
We know how busy business owners and manager get with all that has to be done and it's impossible to oversee everything that is happening every minute of the day.
Let us provide you with a snapshot of how your business is tracking with our FREE 7 point customer service check.
Reactive:
✓ Is your customer count dropping?
✓ Are you failing to see repeat business?
✓ Are you concerned that online shopping will take over and need to provide a better in store experience?
✓ Do you have junior staff, quiet staff, and feel that they could use tips and training?
✓ Do you need tips for your website, social media and online presence from a customer's perspective?
Proactive:
✓ Do you want to be known for customer service?
✓ Is customer service one of your business pillars?
✓ Is the customer experience and journey important to you?
✓ Do you want to train and engage your staff and provide skill development in customer service?
✓ Do you want to improve upsell and therefore the profit margin of your business by increasing the average sale amount?
How much money do you spend marketing your business?
Every lead results in a customer experience with your brand.
Whether via phone, website, email, in store... how many leads are letting down or losing at this point?
Is this for you?
Are you in one of the following industries:
- Retail
- Hospitality
- Health Care
- Finance
- Government
- Travel & Tourism
- Sales
- Fitness
Does your business employ:
- Receptionists
- Cashiers
- Waitresses or Waiters
- Counter Staff Members
- Sales People
- Client Service People
- Social Media Managers
- Website Developers
If your business deals with customers, clients, patients or participants (Or People), we can assist!
We work with:
